01 · Proposed process · Agreed per project
Service process
Use onboarding, documentation, inspection, action, retesting and reporting to create a verifiable delivery structure.
- 01
Onboard
Confirm the service objects, current condition and responsibilities.
- 02
Document
Organise equipment information, drawings and service history.
- 03
Inspect
Check the agreed items and record the evidence.
- 04
Act
Confirm the approach, conditions and cost before proceeding.
- 05
Retest
Verify the result and identify unresolved items.
- 06
Report
Deliver records, findings and recommended next steps.
Processes, allocation of responsibilities and acceptance criteria are assessed against the equipment and site conditions and agreed for each project. Acknowledgement, site attendance and repair times are agreed separately for each project.